Worker-Engaged Social Audits are Key

Initially developed by The Mekong Club and the United Nations University Institute-Macau, diginexAPPRISE has scaled significantly and expanded its capabilities by capitalising on diginex’s pioneering technology. Workers themselves are the best source of information on their treatment in your supply chain. Discover our time-saving, worker-led, and technology-based supply chain due diligence tools.

Challenges

Taking Action on Immediate Challenges

You cannot manufacture, buy, or build a good reputation on shaky ground. With mandatory supply chain due diligence requirements on the horizon, not investigating potential forced labour and other social risks in your supply chain is no longer an option.

How can you utilize worker-led due diligence with diginexAPPRISE to enhance your supply chain visibility?

1. Offer Privacy.

Workers are often reluctant to participate in face-to-face interviews or answer honestly due to fear of reprisal or discomfort in discussing sensitive topics. With diginexAPPRISE, Worker responses are anonymous and confidential helping workers feel confident to answer sensitive questions and provide genuine insights as compared to face-to-face interviews.

2. Scale your reach for a more representative sample.

Collecting feedback from workers in face-to-face interviews is typically limited to a handful of workers due to time constraints. A small sample size may not provide a full picture of worker experiences. diginexAPPRISE worker surveys are quick and easy for workers to complete and can be taken by an unlimited number of workers. With greater worker participation, the greater the accuracy of findings reflecting working conditions.

3. Overcome Language Barriers.

Language barriers often inhibit participation of certain groups of workers, particularly minority groups. diginexAPPRISE interviews are audio-based and support a wide range of languages and dialects, supporting all workers, regardless of literacy, to participate.

4. Systematically collect data on Risk Indicators to Ensure Comparability and Demonstrable Improvements.

Risks of forced labour are generally hidden and difficult to uncover. diginexAPPRISE questions are designed by experts and linked to ILO forced labor indicators so that the right questions are asked. diginexAPPRISE’s analysis and reporting features allow you to compare results over time, location, and sector for in-depth analysis and identification of risks of adverse human and labour rights impacts.

Enhance Your Social Audits with diginexAPPRISE

A cursory social audit with only a few workers interviewed and poor response quality will fail to identify severe risks and waste time and money.

In contrast, an effective social audit can help you understand your suppliers beyond tier 1 and boost supply chain transparency, allowing you to eliminate forced labour and inefficiency in your supply chain.

diginexAPPRISE has already scaled to reach more than 75,000 workers and is available in 21 worker languages. It is used by some of the world’s largest corporations and in some of the most complex global supply chains, including by Li & Fung, Coca-Cola and Reckitt.

Want to be part of these corporations?

Enter the form on this page to talk to one of our experts to see if diginexAPPRISE is right for you.

FAQ

Why should we care about forced labour?

There are 28 million individuals in forced labour globally with an estimated 86% of forced labour occuring in the private sector according to the International Labour Organisation. Listening to workers and establishing grievance channels are critical components of supply chain due diligence. Comparing data from workers to data from other supply chain actors provides an essential means of data verification. This can assist in identifying social risks before they escalate, demonstrating respect for human rights and avoiding reputational harm to your business.
How can diginexAPPRISE help me achieve supply chain transparency?

Supply chain transparency requires you to know where and how your goods are manufactured based on reliable data gathered from due diligence and then communicate that knowledge to internal and external stakeholders, including customers. diginexAPPRISE can help you in this process.

Our platform enables you to work with your suppliers to conduct anonymous in-person or remote interviews with workers in their preferred language. The collected data captures responses to a specific question set, allowing results to be analysed and compared across time, location, and sector. This will give you a comprehensive view of the workers’ situation.
How can diginexAPPRISE help me reach ethical supply chain targets?

Responsible business conduct requires companies to undertake human rights due diligence. Child labour and forced labour are among the most salient risks companies face. By engaging workers in anonymous and confidential interviews using purpose-led technology, diginexAPPRISE amplifies worker voice and improves the inclusiveness and quality of worker feedback. Listening to workers’ feedback can assist you in looking beyond tier 1 to identify forced and child labour risks, which is the first step toward eliminating it.
How can diginexAPPRISE help me with responsible recruitment?

Hidden recruitment costs and fraudulent employment contracts are ethical issues in the recruitment process. The workers themselves are the best source of information on how workers in your supply chain are recruited and treated at work. Worker feedback gives you insights into working conditions and can help your company make the highest-level decisions.

diginexAPPRISE has an ever-expanding library of question sets with responsible recruitment, forced labour, and gender equality, already available and easily deployable across any industry. Customised question sets can be developed to address specific concerns such as worker well-being.

Using a headset, workers listen and answer questions in their preferred language. Real-time updates of worker responses to an analytics dashboard allow you to identify red flags or areas for improvement.

Once identified, you can further investigate with your suppliers and collaborate to make improvements such as by agreeing on corrective action plans and providing capacity building.
How can diginexAPPRISE help me achieve supply chain sustainability?

Labour exploitation can seriously affect workers’ physical, mental, and spiritual health. Your efforts to assess the human rights impact of your company’s multi-tiered supply chain is one aspect of supply chain sustainability.

diginexAPPRISE offers an affordable means to gain valuable workers’ insights on crucial sustainability and compliance topics to address adverse human rights impacts, such as forced labour, in your supply chain.